Laptop and Computer Repair Shop Software for Service Counters

What should laptop repair shop software handle?

Laptop repair shop software should record the serial number and accessories at intake, track diagnosis and parts, handle machines from office customers in batches, support on-site work, and bill with GST. MyBizMaster does each of these from one job sheet that follows the machine from drop-off to delivery.

What do I record when a laptop comes in?

Record the customer, brand, model and serial number, the reported fault, the condition, and the accessories received such as charger, bag or mouse. Note the login password if the customer shares it, take photos of dents or broken hinges, and record the estimate and any advance.

Customers worry about their data. Put your backup and data-loss terms on the printed job sheet so they are agreed at drop-off, not argued about at pickup.

Read next: Free repair job sheet format

Can I book several computers from one office on one job?

Yes. A single job can hold several devices for the same customer, and each device can be assigned to a different technician. That suits offices and schools that send five laptops and a printer together, and want one job number and one bill for the lot.

How do I track SSDs, RAM and other computer parts?

Stock parts such as SSDs, RAM, batteries, keyboards and screens as inventory items. Issuing a part to a job deducts it from stock and adds it to the repair bill. Unused parts go back on the shelf, and a faulty part can be traced to the supplier it came from.

Read next: Inventory management

Can technicians handle on-site computer repairs?

Yes. Mark a job as on-site with the customer’s address, and the technician’s location can be tracked while they work. Photos taken during the job carry where they were taken, and the customer can sign when the work is complete, which gives office customers a clear record of each visit.

Read next: Service centre management software

How do I invoice business customers for computer repairs?

Close the job and MyBizMaster raises a GST repair invoice with labour and parts, adding the customer’s GSTIN and splitting tax into CGST and SGST or IGST by place of supply. Credit notes handle corrections, and e-invoices can be generated through a GST provider when your turnover requires them.