What does service centre management software do?
Service centre management software runs the full service cycle across branches: booking jobs, assigning technicians, tracking parts and turnaround, handling warranty comebacks and billing. The owner sees all branches together, and each branch works its own queue without seeing the others’ customers mixed in.
How do I run several branches from one account?
Every job sheet belongs to a branch, so each counter works its own queue and the owner sees all of them. The Growth plan includes 2 branches; Enterprise Builder starts with 3 and adds branches as you grow. Stock is held by branch and warehouse, so parts availability is clear per location.
Read next: Multi-branch management
How do I measure technician turnaround and quality?
The technician report shows, for each technician, jobs completed, average turnaround in hours and comeback rate, the share of jobs that returned under warranty. Jobs have due times, and overdue jobs are flagged, so supervisors chase the late ones before the customer calls.
Commission can be set as a percentage of labour revenue on completed jobs, so incentives follow the work each technician actually closed.
Can I add a quality check before the device goes back?
Yes. Quality check and inspection are built-in statuses between repair and ready for pickup, and you can add your own steps. Each status change is saved in the job’s history, so you can see which jobs skipped a step and how long devices wait at each stage.
How do service centres manage field technicians?
On-site jobs carry the customer’s address, and technician locations can be tracked during the working day. Photos taken during a visit carry where they were taken, and the customer signs on completion. Together these give the service centre proof of every visit without paper call reports.
How are warranty claims and supplier returns handled?
A device that returns after repair opens a warranty case for labour, the part, or both, linked to the original job. A faulty part can be tracked back to its supplier for return. The comeback then shows up in that technician’s comeback rate.
Read next: Free warranty card format
How do I keep customers informed across branches?
Send estimate approval links and status updates on WhatsApp from your WhatsApp Business account, at Meta's rates with zero markup from MyBizMaster. Every job also has a tracking link. Customers stop calling the branch to ask, and the branch stops interrupting technicians to find out.
Read next: WhatsApp Business API
Pricing in INR
What does it cost?
Launch
Free forever
2 users, 1,000 products, 500 invoices a month
Business
₹7,999 a year
3 users, unlimited invoices, 14-day free trial
Growth
₹17,999 a year
5 users, 2 branches, CRM and WhatsApp campaigns
Enterprise Builder
₹79,999 a year
10 users included, 3 branches, add branches as you grow
Yearly prices from our live plan catalogue. GST is added at checkout. Compare all plans
Frequently asked questions
Can a franchise network use it?
Yes. Franchise management is available as an Enterprise add-on for networks that set common standards across franchise shops.
Can I change the repair statuses to match our process?
Yes. Fifteen statuses are built in, from received to delivered, and you can add your own steps, such as a second inspection or a customer callback.
How many users can a service centre add?
Growth includes 5 users. Enterprise Builder includes 10 and lets you add users in packs of 10.
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